SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order not the first time very good headphones
Everything is fine, headphones gun
Fast shipping. The product corresponds to the description.
Headphone its very nice! Just a very long time.
Quickly brought. Days 4
good but not that much
Great headphones. Charging for a long time is enough. The sound is excellent. Do not fall out during running
Tracking info is terrible. I opened a dispute as I received the order 3 days after it said they were signed for and I did not sign for them!!!
Great store and very fast delivery by courier in hand, the goods are satisfied. I recommend for choosing this seller and its product.
Perfect
Fully corresponds to the description, the sound is normal
Норм
Sound normal
звук не очень
Beautiful and really fast shipping
Just idially, you are the best
Excellent headphones for your money. Communication with the phone is reliable, the microphone works for a 5-person hear clearly and loudly. The only negative-the sound is a little deaf, there is not enough saturation of sound. But at such a price is normal. Delivered quickly, there are no complaints to the package and to the store.
Arrived conforms to the described very good product
I buy the second time, the first gave my husband, comfortable, the charge is well kept, the sound, well, of all that bought, the coolest, stylish)
всё норм пришли за месяц советую этот товар и прадовца .товар работает отлично за эти деньги
The headphones are great. loud, everything works, the ears hold well, comfortable.
it is good product
In general, the headphones are good, sound great, Bass are chic, when talking listening of course not very. You could think of gums, in my opinion they are very sluggish and not beautiful. The container itself is more than it seems in the photo. The wire for charging charges, but in itself is sluggish. I would like everything to be under the same color, or the wire is white, the rubber bands are gray translucent .. (it is important because it took as a gift) .. Ordered from the Russian Federation, came in 6 days, it pleases
the product itself looks good and working. but it took 2 month for me to get it :( .
Delivery is very fast. Headphones are good. The sound is great!