SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mill arrived well packed, no cracks. Convenient to use.
Did not check
Everything works, I really liked the mill
Today I got a mill, it looks like in the description. I bought it as a gift, so thank you very much for having until the new year!
Nice Mill. Works perfectly.
Adjustment of grinding + illumination! Thank you to the store, very satisfied
Goods received! Thank you! The delay was on delivery in Russia.
Good thing, really liked, the quality is good
Fast delivery-ordered 24.11, received 7.12. The packing of the navel + package, but everything got intact. No instructions. A little flimsy, but for its cost-normal.
Description corresponds. Delivery is quite fast, on time specified by the store. I have not tried it yet.
The order was almost a month... on the site it was written that it came, and that's where I came and where I did not take her! On third-party sites looked and about the miracle she is in the mail! In appearance, normal, not particularly heavy with batteries, the only compartment for falling asleep spices seemed small. The quality is good, and there time will show ....
The mill works, let's see how much is enough, the wife is happy.
Delivery to Moscow in 20 days. It came in a package and a package, one mill was open, thought it was broken, but everything is fine. Powered by four finger (AA) batteries. The spice compartment is pretty big. The grinding sizes can be adjusted by screw, plus backlight. The order is satisfied.
I liked it very much!!! Everything works! And glows! I will still order for spices! Thank you very much to the store!!!!!
Item arrived in 45 days via e-packet. Item packaged well and as described. Happy with purchase.
received the item, still need to check functionally.
Very good mill. Looks chic, you need 4 batteries finger
No complaints yet. Everything works. Need 4 PCs finger batteries
I thought it would be more solid. Despite this fast shipping
Great item! Requires 4 AA batteries. Melite fast enough. The adjustment of the milling is excellent! Everything matches the description! Seller recommend!
Very long delivery!
Melit's great. The grinding is adjustable. Value for money is super. Shipping fast.
Woks well, recomended