SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are super. I advise both the store and the goods. Everything would be fine, just let coronovirus and our mail, the goods went for more than three months.
Ordered from the store 3 projector with delivery from Russia. In the Russian Federation there was only one. The seller offered for the same price to send a newer model from China. Everything came quickly enough. It was also in the mail because of self-isolation. The touchpad on the new version is really convenient. With him and the mouse is not relevant anymore. You can easily work with presentations and other programs where without a mouse in any way. I have been using portable projectors for four years and for work. Very convenient. During this time it became more convenient. Very easy to configure BT and WiFi connections. to output from the phone I use pre-installed eShare.
He was on time. Very well packed. Very kind salesman. Meet the store's offer.
Overall a nice projector. Very handy. Lens cover won't stay closed... other than that, it's ok
OK
good
amazing people amazing everything
The projector is incredibly cool, very convenient to watch from the phone or USB flash drive convenient touch control on the projector itself or from the remote the only thing is the tripod cheaper than the photo
This product meets my expectations, it is superb and arrive on good time even earlier than projected time. many people that saw it while I am using it want to have it and I have referred them to you...♥️♥️
Best selling projector
too much the store is good
Works great. Sorry instruction is not in the Russian language.
it's so good I'm very happy
with lights like this but without lights pretty amazing !
Arrived on time. Item come without any damages
I received my item in good condition before the stated date. Thank you for building more courage in me on online shopping. Kudos to ALI EXPRESS!
The resolution is very low
fast delivery, as advertised. Good packaging, very well protected. Item works.
The goods came 30 days. Good projector. The home theater goes clearly.
Excellent product, works very well and includes all cables for better mobility, the battery hit me about two movies, the very kind store and he was in touch all the time I recommend it
It works very well. I am so glad about it.
Very good and good store
What a cool little gadget! It's the same size as my phone, but more powerful and has better quality sound than my full-size projector. A little slow transferring files via USB and it gets hot real fast, but other than that it's great!
Intuitive speed
Product as described. However the tripdo seem a little bit inadequate but works thought.