SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones work fine. I advise the store.
Goods didn't come
Work. Went to Barnaul exactly 2 months! Record!
Очень долгая доставка и почему-то товар пришел в Россию через Латвию.
Took for a conversation on the road. Everything works, I talk without problems. Listening to music-sometimes-not a fountain of course-but for such money you can listen!
Очень быстрая доставка, рекомендую
Great headphones! Bass is certainly not enough. and so 1,5 hours are kept Sure. the store respect. They went for a long time, 2 months, but this is our mail as always in their repertoire. The seller sent the parcel the next day. i recommend.
There was no problem with the product, and the delivery time was reasonable.
They work, they are quite convenient and a good option for getting acquainted with Bluetooth. Not a very convenient cover in dimensions and a flimsy top cover. Generally satisfied, but couldn't switch back from Chinese to English and now to me in the ears when connecting some cute the Chinese voice says something incomprehensible. You can use it. You can take it. Sound good. Connection stability and range average.
Excellent best shopping
Ordered a child, but they are big. Otherwise all OK
Well received very satisfied thank you I will recommend
All is well
The goods were longer than the declared, but in general everything suits. Headphones came in a box packed well.
Battery lasts just 2 hours
very accurate as displayed
Not immediately figured out, I had to look for data on the Internet. But it turned out quite quickly! Everything works fine, very satisfied with the device for such a modest price!
Thank you, headphones liked
Blood received a product but money was returned