SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good. It came sooner than expected. Recommended
The goods did not come, the store returned the money
The product corresponds to the description. Delivery took a month with a small place of residence. Packing standard. It's safe. Its purpose of goods performs. The store responded instantly to sending the goods. Thank you for the efficiency, prosperity to the store.
Товар получил. Претензий нет. Продавца рекомендую!
70 days to Odessa, arrived ukrpochta, untraceable track, before coming, the protection period ended and I opened a dispute, returned money only for the goods, no delivery, after receiving the order, the store was unwritten, and it is in response well expensive, and that's it. Product and seller recommend, but with delivery to the seller must do something)
It's OK. Description correspond. We will check the quality in the process of operation. Ordered 25.05.2020, received 20.06.2020 in the Kemerovo region, normally. Thank you very much.
The piece is comfortable. Came green instead of blue. The dispute did not open, as it is not critical.
The bulb is comfortable for the laptop just right!
It goes hot when plugged on
Cool thing, shines brightly, the wire is flexible.
Works, everything is fine
Baldage, an excellent lamp, shines very brightly, if the levels of light would be, then generally chic, and so take in any case, but how the backlight will work, because it really shines brightly
Illuminate the keyboard on the laptop and a little light on the table, quite copes
Everything is fine!
It was delivered to Tashkent in 35 days. I think it's because of Black Friday. The thing is good, lights all my keyboard and doesn't blind eyes. The color is a little different in some photos. Cute little thing.
good level of light
Good Goods. Prodovets recommend.