SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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great product
Font is silver not black
Had a mixed up with the post office, but got sorted eventually. The lock is installed and working properly so far. Fit and finish are good as well.
Shipping was incredibly fast. The lock is well constructed with solid materials. I tried to use my existing locking bolt (Yale) but the pin on the smart lock won't turn far enough. The locking bolt included doesn't look to be the best quality. One of the bolts to secure the external pad to the internal plate was missing from the box (circled in red in picture). Incredibly easy to set up and operate. App not compatible with Alexa, Google Home or IFTTT at moment of review.
THE product is as the description, but I thought that was buying a that also support the tags. Overall product is helping me well, installation was no mystery and the program works, however the codes created by super admin are not shared with the other administrators. Ex.: If you create a user with the Super Admin, the other admin not know that this user was created; Already if you create with an admin, the super admin learns this user. Product Delivery in BR was not taxed and arrived in time limit given by AliExpress. I buy in the store again.
there were a couple of issues with this item but the store was very proactive in resolving them
Very good product. I'm fully satisfied.
Loving my new smart door lock every second. I just wish there would be a smart padlock as well (that can do key and Bluetooth mode)
Good and reliable Service
Fast delivery and without any setback, thank the store that helped me sending
yet to fix it. will update when its fixed.
everything was perfect now,see how is go..thanks will leave additional feedback
the lock is good as description.
Have not installed or tested. hope nothing wrong.
I am very happy with the lock the product arrived exactly as mentioned
good product