SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parcel received quickly, conform to the description thank you
Good stuff. I liked it
It arrive after more then two months and after conversation with store to refund it arrive,so it’s good quality worth the price
Super Verpackung. Ware ist gut angekommen
tot molt be i molt rapid
Nice product, thank you
Nice Monocular Binoculars
It's worth your money. Quality.
Otlichnaya vesh, na oxote mojet prigoditsya
Come with a little delay, understandable in this period, as description and actually powerful and clear in vision, 5 stars
Good product. Good quality except for cell phone clip looks poor. But the monoscope is all perfect. Good store. Quick everything.
Came quickly, look at the ostankin Tower, the numbers of cars are visible at a decent distance, the neighbors can see the inscriptions on the walls) much more convenient than the binoculars
The device is delivered. Externally, as described, there is no night vision, here the store lied. The twist on top does not approach, but adjusts sharpness, which is more convenient than the twist on the eye, but on my device this is rather intended optical approach, declared already at six (!) once with a small one that does not work as an approach. A tripod full of crap, flimsy for this thing, and even with a fixed phone. Shooting on the phone depends on the phone itself, on my 3 points. As a simple monocular, This optics will go. 4 stars only for no night vision. Arrived after 41 days, in quarantine and self-isolation chatted for a long time, apparently...
Children will play hide and seek. No more.
It took me 1 month, looks great but the mobile holder is not able to hold it. Otherwise great
The package came quite quickly without damage. excellent quality, but no night vision, and on diopters a little does not reach. In general, everything is fine.
perfect, thank you
Good Toy, good soft plastic, for this money is good.
better than expected for the price .good for kids
Thank you, it's unusual to look in the monocular, but what I ordered then received.))) until I looked at the moon, the sky in the clouds. I think to hook up to this telescope 2-0h megapixel camera. It will be clear in the sky I will add a photo.)))
The goods are good. Already used in work. Hope for further cooperation