SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item really has quality. The well presented box, suitable for gifts. The item came after 14 days only. The sound quality is superb and its ANC features. Will surely buy one more for myself. I bought this one for my wife.
Fone superou as minhas expectativas. vendedor rápido no envio. Recomendo a todos do Ali.
Excellent clear sound and excellent insulation
Fone excelente, melhor custo benefício!
Baseus name but also with reliable quality
Excellent quality!
The shipment was so fast, so I've received the earphone in a week after ordering it. It is working well and the design is very nice, and at the same time it supports wireless charging, so it's more convenient than the Baseus S1 which I bought two weeks earlier.
ANC is really good The bass is too strong for the sound, so it's okay to lower the bass with EQ.
Quick Shipping, product according description
FONE MARAVILHOSO, PREÇO ÓTIMO, CHEGOU EM MENOS DE 20 DIAS !!
Good quality, good material. Could have function of volume.
Sound quality is good. I am not a music person so the bass is probably too heavy for me, but it is acceptable. The box size is bigger than airpods2, just for comparison.
As description, products with amazing delivery in 12 days even handed in Sunday
Nice features and sound. it is NOT like Bose, but will do the work
Everything works. I advise. delivery 2 weeks
I bought the same product here last April. However, there was a problem that one side of the earphone did not work properly. I had to spend a few hours of effort filming and updating videos to prove this. Nevertheless, Ailexpress determined that there was no problem with the product and closed the dispute. However, this store returned the product even though the dispute was completed, checked the defective condition, and re-sent the same product with the return cost and product price. I would like to thank the store for putting in more than 3 months of effort in the refund and resend process. Thank you very much.
I arrived quickly and the packaging is wonderful
Extreme quality, very happy with the headphones.