SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product. Finally came maybe by the covid
Magnet holds well
Smartphone neffos X1-5 "keeps well.
Excellent holder, although it was a long time because of the coronovirus. Thank you.
It's okay. on The Shield holds tight, the phone does not fall
Took a long time. But packed well. Although the box is a little wrinkled. Looks great and reliable.
Holds and holds very well, despite the fact that the iron plate is simply put under the phone case!
The product is quality. It's been a long time. Communication with the store without problems.
Everything is fine. thanks to the store.
The order was not received, but not by the fault of the store. He extended the protection himself. Shipped item was immediately and track tracked. Our mail has lost somewhere. Insulting and annoying.
Perfect, thank you !!!
I'm very satisfied, very fast delivery
Excellent ! Corresponds to the description . Good packaging . Very fast shipping . Good store . Recommend .
The goods came in excellent condition, I recommend the store
Delivery time just over a month to Tagil. quality is just fire. Waiting is worth it. Metal, heavy. Glued tightly. We have to sell with the car
The product corresponds to the store's description. Shipping time has been right. The product has arrived in very good condition. Good shipping. I'll buy more again. Good salesman. I recommend seller.
Everything is good, it's a pity that the magnet that is glued to the phone is only 1... It's bad.