SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent backpack, you could make more pockets
Much better than I expected for that price. I'm early. Everything perfect
Very good ryugzak. Quality, durable and practical. For all 100% deserves its *****
The order arrived for 8 weeks. Everything is fine and no problems. I will order again from this trader, if i like something. I RECOMMEND...
Bag cool advise
All the best like again.
This bag very strong and nice there are pockets everywhere it’s good thank you I won't really regret having it
Fully as indicated, 100% reliable
Everything came, thank you very much to the store, i recommend!!!
As describe, looks very good...
Super good quality. Very strong and robust. It has several pockets. A special one for the tripod. It opens by the back. For q don't get robbed.
I'm very satisfied
Product according to description, however no 14 "notebook comes in, it's just for tablets
Great product well made and very durable nice in every detail
Lovely backpack, chic quality. All as in the photo
Good value for money
Best Quality, comfortable and beautiful
Delivery took almost a month. Track tracked. The quality of the material is very good. The quality of performance at the height, everything is well stitched, there are no protruding threads. Comes with a cover from the rain, which is very pleased! The product is just excellent, i recommend the store.
Good quality feels tough, i recommend the store faster than i expected
Excellent store very good product, arrive in time before expected, very reliable and responsible seller
Zeer goede kwaliteit maar zending duurde meer dan 60 dagen
Goede tas. Het niet zo aanpasbaar dat ik wel. De compartiment configuratie is niet zo mobiele...