SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gearnify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gearnify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There was no battery in the remote. The bulb is great. Convenient for small rooms.
The sound is fire. the lighting works. Delivery ьымтрая
The product came in excellent condition, some than another box with a small deformation but all good, thank you salesman.
Works. Blinks and sings. At night, we turn on calming music and sleep so pleasant.
Пришло достаточно быстро. По качеству все хорошо, но свет очень тусклый, переодически не срабатывает пульт. Звук достаточно громкий
Item arrived, well protected, satisfied, recommend!
Everything is fine, thank you. But as the lamp is not very bright, from the phone you can not change the color of the backlight, only from the remote.
Good store
He sent fast for Spain, the bulb very well protected, the lights work well. The built-in speaker is perfectly heard. The bluetooth. Fantastic, going through several walls you hear clear. Two pegas the knob comes without Stack (stack 2038) and with the remote you can't turn up and down speaker volume, just from mobile. Everything else is fine. Serious store.
Came quickly, the quality is excellent, I recommend
Delivery fast, sound norms, light for 4
Thank you very much work excellent light weak but מוזיקה strong very thank you very much to the store charming
Super for your money.
The lamp came, it shines very dim. I use it as a speaker, the sound is good.
Goods received checked works
Delivery fast, all as in the description, many Volume modes for not big room is great. Thank the store!
Too crumpled packing, remote without battery. Sound quality for 3
Excellent lamp, good sound, I recommend the store. Thank you.
It works in luxury, I recommend.
Goods consistent with the description. All dziala however remote control is very bad quality, some buttons do not work as rest and need tight przycisnąć. As a gadget recommend.
Quickly and according to the description. Recommend salesman.
thanks i love it
It’s cool light isn’t very bright but it’s cool fr
Works, but not very loud
Everything came whole, working and fast, it's a pity only that there is no battery included. Music plays well. Recommend.